Privacy Policy

This Privacy Policy applies to personal information collected through the Astuti Packers & Movers website, online enquiry forms, telephone calls, WhatsApp, email, social media communication and other interactions connected with our services.

Our services may include household shifting, office relocation, local and intercity shifting, packing and unpacking, loading and unloading, goods transportation, warehouse and storage support, car transportation and bike transportation.

This policy does not apply to independent third-party websites, applications or service providers that have their own privacy practices.

The type of information we collect depends on how you interact with us and the service you request.

Personal and Contact Information

• Full name.
• Mobile number and alternate contact number.
• Email address.
• Residential, office, pickup and delivery address.
• City, state, postal code and location details.

Relocation and Service Details

• Preferred shifting date and time.
• Pickup and destination location.
• House, office, room or property size.
• Floor level and lift availability.
• Approximate number and volume of goods.
• Furniture, electronics and fragile item details.
• Photos or videos shared for quotation purposes.
• Car or bike details for transportation.
• Special packing or storage requirements.

Transaction and Communication Details

• Enquiry form submissions.
• Emails, messages and customer support communication.
• Quotation and booking details.
• Invoice, payment status and transaction references.
• Feedback, complaints and service requests.

Technical Information

• Internet Protocol address.
• Browser, device and operating system.
• Pages visited and time spent on the website.
• Referring source or advertisement.
• Cookie identifiers and approximate location.

We may collect information through:

• Website enquiry forms, telephone calls, WhatsApp, email or social media messages.
• Quotation requests, surveys, booking forms and customer support requests.
• Information provided by an authorized person acting on your behalf.
• Cookies, website analytics and server logs.
• Advertising platforms, directories, referral sources and business partners where legally allowed.

We may use your information to:

• Understand your shifting requirements.
• Prepare quotations and estimates.
• Arrange packing, pickup and delivery.
• Coordinate vehicles, drivers and packing teams.
• Manage and complete service bookings.
• Process payments and invoices.
• Send booking and service updates.
• Provide customer support.
• Resolve disputes and complaints.
• Prevent fraud and misuse.
• Improve website performance and services.
• Measure advertising and marketing performance.
• Comply with applicable laws and regulations.

Depending on the circumstances, we may process your information on the following grounds:

Cookies are small files stored on your device when you visit a website. We may use cookies to improve website functionality, remember preferences, understand visitor behaviour and measure marketing performance.

Types of Cookies

• Essential cookies: required for website operation and security.
• Preference cookies: remember visitor choices and settings.
• Analytics cookies: help us understand visitor activity.
• Advertising cookies: help measure advertisements and campaigns.

You can disable or delete cookies through your browser settings. Some website features may not work properly if certain cookies are disabled.

We do not sell or rent customer information as a standalone business activity. We may share limited information with:

• Authorized employees and operations staff.
• Drivers, labour teams and packing personnel.
• Transportation and logistics partners.
• Warehouse and storage providers.
• Payment, accounting and invoicing providers.
• Website hosting and technology providers.
• Professional advisers, auditors or insurers.
• Government or law-enforcement authorities.
• Parties authorized by the customer.

Our website and operations may use services such as Google Maps, Google Analytics, WhatsApp, payment gateways, hosting providers, email services, advertising platforms and customer management tools.

These providers may process limited information under their own terms and privacy policies. You should review their policies separately.

We use reasonable administrative, technical and operational safeguards intended to protect your information from unauthorized access, loss, misuse, alteration or disclosure.

• Restricted access to customer information.
• Password and account protection.
• Secure hosting configurations.
• Employee and vendor confidentiality controls.
• Periodic review of stored information.
• Reasonable backup and recovery measures.

No internet transmission or electronic storage method is completely secure. Therefore, absolute security cannot be guaranteed.

We retain information only for as long as reasonably necessary to:

• Complete requested services.
• Provide after-service support.
• Maintain payment and booking records.
• Resolve complaints and disputes.
• Meet accounting, tax and legal requirements.
• Prevent fraud and protect business interests.

When information is no longer required, it may be deleted, anonymized or securely archived.

Subject to applicable law and identity verification, you may request to:

• Know what information we hold about you.
• Request access to your personal information.
• Correct inaccurate or incomplete information.
• Request deletion where legally permitted.
• Withdraw consent for consent-based processing.
• Stop certain promotional communications.
• Raise a complaint regarding misuse of information.

Some requests may be limited where information must be retained for an active service, legal obligation, fraud prevention or legal claim.

Where legally permitted, we may send service offers, moving reminders, updates and promotional messages.

You can ask us to stop promotional communication by contacting our team or replying with an unsubscribe request.

Even after opting out, we may still send essential booking, payment, pickup, delivery or customer support messages.

Our website may contain links to maps, social media platforms, payment services, directories or other external websites.

We are not responsible for the privacy practices, security or content of independent third-party websites.

Our services are intended for adults who are legally capable of booking relocation services. We do not knowingly collect personal information from children without parental or guardian authorization.

Website hosting, analytics, email, cloud or technology providers may store or process information on systems located outside your city, state or country.

Where required, we take reasonable steps to work with service providers that maintain suitable safeguards.

If our business undergoes a merger, restructuring, acquisition, ownership change or transfer of assets, relevant customer information may be transferred as part of that transaction.

We may update this Privacy Policy to reflect changes in our website, services, technology, business practices or legal requirements.

Updated versions will be posted on this page with a revised effective date.

If you believe that your information has been used incorrectly, contact us with a clear description of the issue and the contact details used during your enquiry or booking.

We may request reasonable details to verify your identity and locate the relevant information.

For privacy questions, correction requests, deletion requests or complaints, contact us using the details below.